Complaining to CISAS about your ISP

Earlier this year I moved home, unfortunately during the process of installing a new telephone line a problem arose that led to me lodging a formal complaint with my ISP. After a few months this complaint required alternative dispute resolution (ADR) with CISAS. This blog post is going to summarize the process and document some of my experiences with ADR.
Continue reading Complaining to CISAS about your ISP